Shangri-La respects the privacy of all its customers and business partners, and treats personal information (personal data) provided by you as confidential. The information we gather is processed and stored in Australia and we comply with the applicable legal requirements of Australia.

Your Personal Data and our Privacy Policy Statement

We use the information this website gathers strictly for marketing purposes such as determining travel patterns, tailoring promotions and working with affiliated partners. Unless you have expressly opted not to participate when providing us with your personal information, we may share certain information with our carefully selected partners or merchants for marketing purposes.

As the information we gather is not financially sensitive i.e., we do not gather credit card or bank numbers, we do not use any encryption in transmission. All information gathered is stored in our secure server and all practicable steps have been taken to ensure that the information you have provided is protected against unauthorised or accidental access. However, we cannot be held responsible for unauthorised or accidental access which is beyond our control. You may wish to have access to or request correction of your personal information at 36levelsabove@shangri-la.com. When communicating your request, please indicate clearly the original source of data collection.